Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse business requirements
communication skills to communicate with clients, stakeholders and technical staff
literacy skills to:
produce technical requirements document
understand business requirements
planning and organisational skills to plan timelines and resource allocation
research skills to research appropriate hardware and software
technical skills to:
implement hardware and software
produce technical architecture of business solutions.
Required knowledge
business-process design
copyright and intellectual property relating to IT systems development
customer and business liaison
implications of technology connectivity
potential business solutions
prevailing corporate strategies that may influence business solutions.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Hardware may include: | variety of hardware, such as: systems units monitors keyboards mice personal digital assistants (PDA) printers smart phones laptops identifying key hardware characteristics of internally used hardware and external hardware that must be interfaced with. |
Software may include: | commercial customised software in-house packaged. |
Technical specifications may include: | brochures help references online help project specifications reports technical manuals training materials and self-paced tutorials user guides. |
Interface requirements may include: | command line graphical user interface (GUI): application-based web-based variety of communication options. |
Requirements may relate to: | business network people in the organisation system. |
Stakeholders may include: | community groups corporate body end users government body internal or external clients. |
Network may include: | data large and small local area networks (LANs) private lines the internet use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area networks (WANs). |
Security protocols may include: | data over cable-service interface specification domain name system security extensions IEEE 802.11 Protocol standard for secure wireless local area network products IP security protocol point-to-point network tunnelling protocol secure electronic transactions secure multi-purpose internet mail extensions secure shell secure socket layer (SSL) and transport layer security. |
Standards may include: | International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards organisational standards project standards. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist